SpiceJet passengers worried about the hassles of getting a COVID test done, can now opt for COVID-19 RT-PCR tests from the comfort of their homes in India and UAE by using an online booking facility with the help of VFS Global.
With a COVID-19 negative test report becoming mandatory for passengers, especially for international travel, there are rising apprehensions among travellers regarding the entire process of complying with various pre-travel requirements.
SpiceJet said its passengers however, need not worry as the airline will enable its customers to book the COVID-19 RT-PCR test using the convenient appointment booking service offered by VFS Global. The COVID-19 RT-PCR test is commonly referred to as the confirmatory test for COVID-19.
Shilpa Bhatia, Chief Commercial Officer, SpiceJet said, “We have been constantly working towards making the travel experience more comfortable for our passengers. SpiceJet’s online booking of the COVID-19 test is a step in that direction and we believe that this will give our passengers the confidence and peace of mind while adjusting to the new norms of travelling. Though the service is currently available for customers in India and the UAE, we plan to roll it out for a host of other countries very soon.”
To book the test, customers can visit SpiceJet’s website at (www.spicejet.com) and avail the service under the ‘Add-ons’ section. To initiate the booking process one needs to click on the ‘Book now’ button and follow a few simple steps to book an appointment.
Customers can either request for a test at their doorstep or visit the nearby lab, as per their convenience and the available schedule. Besides, customers will also be offered the option to select their preferred testing location and appointment slot. At the end of the booking one needs to provide their personal details including the identity proof to confirm the appointment.
Indian customers can submit their sample either at a location of choice using the ‘At your Doorstep’ service or visit an associated ICMR approved lab Mumbai, Delhi, Kochi, Hyderabad, Kolkata, Chennai, Bangalore, Jalandhar, Chandigarh, Ahmedabad and Pune. Test fees will be as per the regulated prices set by local government bodies and same rates will apply for children and adults.
Passengers travelling from UAE may submit their test samples at the partnered certified laboratory in Ajman, Abu Dhabi, Dubai, or Sharjah, or at a location of choice within the UAE. The test prices begin from AED 160 for both children and adults.
The test reports will be sent by the associated laboratory to the registered email address of the individual within 24 to 60 hours, ensuring confidentiality of the result. To know more on booking an appointment, visit https://www.spicejet.com/CovidTest.aspx
SpiceJet has been innovating constantly to enhance customer experience while offering a safe and comfortable journey. It introduced a COVID insurance cover including tests, medication and consultations upon testing positive for COVID-19.
The airline has introduced the SpiceJet Extra seat which allows passengers the option to book two or more seats to make their travel more comfortable and hassle-free. SpiceJet’s 24×7 automated customer service agent, Ms. Pepper was recently made available on WhatsApp in addition to its website and mobile app, making SpiceJet the first Indian airline to allow check-in via WhatsApp.
The airline also offers a new Zero Cancellation service which allows passengers to cancel tickets and claim full reimbursement of the cancellation charges without any hassle. The product aims to offer significant flexibility and cost savings for all its passengers in these unprecedented times.