Hoping to provide hassle-free services to its customers, IndiGo, has upgraded its Plan B options available on the airline website and mobile app providing greater flexibility to customers in case of limited options, delays or cancellations, especially owing to fog or other adverse weather conditions.
Indigo’s Additional Option
The new additional option will allow a customer whose connecting flight has been cancelled, to either rebook partially – i.e., from origin till transit station or from transit station to destination – or take refund for the unused sector.
The option will be live in case of flight cancellation and visible as shown below.
William Boulter, Chief Commercial Officer, IndiGo said, “We are pleased to update our Plan B options for connecting flights. This additional alternative will allow customers to rebook or refund a part of their journey as per availability, offering more flexibility and choice.”
Mr. Boulter added that it will certainly help customers in situations of extreme weather conditions, wherein the chances of flights getting delayed or cancelled increase. “We strive to keep adding new ways to offer hassle-free travel experience to our customers, on-board our lean clean flying machines,” he said.
On December 3, IndiGo had said that it was progressing towards strong recovery on the back of strengthening confidence in air travel. The airline touched a milestone of operation of 1000 daily flights to and from 59 domestic and 6 international destinations.
The flights include scheduled commercial operations and air bubble flights. IndiGo has been operating these flights while adhering to all the precautionary measures, ensuring a safe and hassle-free travel experience on-board a lean, clean flying machine.
Mr. Ronojoy Dutta, Chief Executive Officer, IndiGo said, “From zero domestic and international operations to now operating 1000 scheduled commercial flights daily, we have indeed come a long way since we resumed operations post the lockdown.”
The Indigo CEO said that their tireless efforts to provide a safe and hygienic experience and awareness campaigns are bearing fruit, as seen in the form of steadily increasing demand for air travel.
1000 Daily Flights
IndiGo operated 1,00,000 flights between May 25, 2020 and November 11, 2020, including all domestic and international flights. Currently the airline is operating between 100 – 130 scheduled flights from three key metro cities – Delhi, Bengaluru and Hyderabad. In addition, IndiGo is operating passenger and CarGo charter flights across domestic and international markets.
In a conversation with IANS, IndiGo’s Chief Commercial Officer William Boulter said the airline is optimistic about the arrival of a vaccine by early next year which will further propel the demand for air travel while opening avenues for international operations too.
“Additionally, we have witnessed travel demand for ‘Workations’, which have picked up as a promising domestic travel trend, with people moving out to newer cities and destinations to work remotely,” Boulter said.
“We are bullish about the overall growth and demand for domestic travel and we look forward to achieving pre-Covid levels of traffic within the next few months.”
Focus Regional Routes
According to Boulter, regional routes will take centre stage in aviation’s growth especially in the near future.
“We have witnessed moderate air travel demand and are optimistic that there will be more people travelling to meet their families after many months of being homebound,” he said.
“Being the safest mode of travel, flying has become the leading choice for people travelling across segments including migrant labour, especially with limited rail and bus operations. This trend is being further fuelled by affordable fares, ease in government restrictions and lesser travel time onboard our lean, clean flying machines.”
Currently, the airline is operating over 1,000 daily flights across 59 domestic and 6 international destinations, including scheduled commercial operations and air bubble flights.
Additionally, the airline is operating between 100 and 130 scheduled flights from three key metro cities of Delhi, Bengaluru and Hyderabad.
“We saw a positive trend over the first few months of resumption of operations post the lockdown including the steadily rising PLF, unit revenue and future bookings on the back of increasing customer confidence in air travel,” he said.
“We are confident that our passenger loads will grow with the increase in capacity across our network. While the VFR segment will lead the demand resurgence, corporate travel demand will remain low owing to the technological advancements within organisations and while there is still some fear of virus and will pick up only once the situation normalises to a larger extent.”
IndiGo at 70% Capacity
At present, the airline is operating at around 70 per cent of its pre-Covid capacity and plans to quickly scale it up to 80 per cent.
In terms of cargo operations, Boulter pointed out the airline is able to satisfy the majority of India’s air freight needs, “even without freighter aircraft”.
“We will continue the deployment of aircraft for ‘CarGo-in-cabin’ operations even after resuming 100 per cent pre-Covid capacity levels,” he said.
During the lockdown, the airline utilised aircraft belly space and added some minor equipment and instituted procedural changes for the cabin to carry significant cargo payloads on its passenger aircraft.