IndiGo Says Disbursement Of 99.95% Credit Shells, Refunds Completed

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Source: IndiGo/Twitter

Since the resumption of operations in May 2020, IndiGo has been rapidly refunding amounts owed to customers whose flights had been cancelled during the lockdown.

On Wednesday, the airline said that it had already processed close to Rs. 1,030 Crore of refunds, which amounts to about 99.95% of the total amount owed to its customers. The pending credit shells are mostly cash transactions wherein IndiGo is awaiting bank transfer details from the customers.

Processed Immediate Refunds: IndiGo

Ronojoy Dutta, Chief Executive Officer, IndiGo in a statement on the occasion said, “The sudden onset of COVID-19 and the resulting lockdown, brought our operations to a complete halt by the end of March of 2020. As our incoming cash flow through ticket sales got impacted, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers.”

Mr. Dutta added that however, with the resumption of operations and a steady increase in demand for air travel, our priority has been to refund the credit shell amounts in an expedited manner. “We are pleased to share that we have disbursed 99.95% credit shell payments and will complete the remaining payments as soon as we receive requisite details from the customers. We would like to thank all our customers who stood by us for their patience and understanding during this unprecedented crisis,” he said.

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File photo of a passenger accompanied by her child and IndiGo ground staff poses. Source IndiGo

How to Get a Refund:

Looking for a refund for your booking? Let us help you with it. Entering your PNR/Booking reference number, your Email ID/Last name in the link below will help avail the refunds.

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