Come September 18, in-flight Wi-Fi internet connectivity onboard international flights operated by Vistara’s Dreamliners will become a reality making it the first Indian airline to offer this service.
Beginning on flights between Delhi and London Heathrow, Vistara plans to soon introduce the service on its Airbus A321neo aircraft as well, subject to regulatory approvals. As an introductory offer, the service will be available free of cost to all Vistara passengers for a limited period.
Vistara’s Chief Commercial Officer, Vinod Kannan, said: “We are delighted to offer on-board Wi-Fi internet connectivity which takes our on-board travel experience to truly global standards. We are also glad to be the first Indian carrier to be able to offer this service to our customers. We truly hope our customers enjoy this new addition as we continuously strive to surpass their expectations.”
A state-of-the-art wireless connectivity system by Panasonic Avionics on Vistara’s Dreamliner will allow passengers to access the internet on all Wi-Fi enabled mobile phones, tablets and laptops. Vistara customers can now stay seamlessly connected at 35,000 feet above the ground, send email, access information, use social media, and more. However, only data will be provided and the same cannot be used to make phone calls using WhatsApp, Skype or similar platforms.
As per aviation regulator Directorate General of Civil Aviation (DGCA) norms internet services would be available only after the aircraft has attained a height of 3,000 meters or 10,000 feet above the elevation of the departure or arrival airfield.
The services would be available when the electronic device is used in ‘non-transmitting’ or ‘flight mode.’ These devices can be deactivated by the pilot-in-command for any reason, and during any phase of the flight.
Restrictions on the use of such services have to be recommended in the aircraft certification documents or flight manuals. The DGCA has also mandated aircraft operators to identify safety hazards, and manage associated risks for use of onboard Wi-Fi.
During the limited period of the free offering, Vistara will gather information on system functionality and feedback on the overall customer experience to further fine-tune the service. The airline will announce the tariff plans for the service in due course.
With Vistara’s cutting-edge In-Flight Entertainment (IFE) system, customers can also access a rich multimedia library of nearly 700 hours of wide-ranging engaging content that includes movies, TV shows and audio compilations of various genres as well as games.
Vistara is India’s highest-rated airline on Skytrax and Tripadvisor, and has also been the winner of several ‘Best Airline’ awards. In a short span of over five years, Vistara has raised the bar for operations and service delivery in the Indian aviation industry by offering the finest flying experience to travellers.
TATA SIA Airlines Limited, known by the brand name Vistara, is a 51:49 joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA). Vistara brings together Tata’s and SIA’s legendary hospitality and renowned service excellence to offer the finest full-service flying experience in India.
Vistara commenced its commercial operations on January 9, 2015, with an aim to set new standards in the aviation industry in India and it today connects destinations across India and abroad. The airline has a fleet of 43 aircraft, including 34 Airbus A320, one Airbus A321neo, six Boeing 737-800NG, and two Boeing 787-9 Dreamliner aircraft, and has flown more than 20 million customers since starting operations.