Collins Aerospace Unveils New Touchless In-flight Solution

Collins Aerospace - aviatorsbuzz

Collins Aerospace, a Raytheon Technologies business, is increasing the operating efficiency of inflight services, enhancing passenger experience and reducing cabin touchpoints with its new Electronic Cabin Bag (eCB) Solution.

Now available to airlines across the globe, eCB digitalises and automates cabin crew tasks while enabling passengers to use their personal electronic devices for inflight shopping and service requests.

By digitizing documents, inflight processes and inflight inventory, the eCB solution puts the information that the cabin crew needs to better serve passengers on a single device, replacing traditional paper-heavy processes. The solution also eliminates the need for passengers to touch high-traffic call buttons.

In addition, eCB enables airline passengers to access real-time onboard inventory of food, beverage and inflight shopping at any stage during the flight, with the knowledge that what is being shown to them is what is available to purchase. eCB is further enhanced when the aircraft has a satellite connection to enable real-time credit card payment verification — reducing the levels of fraudulent transactions.

Boost to Efficiency: Collins

“eCB gives airlines a boost in efficiency and ancillary revenue while simultaneously helping their passengers and crew feel confident in returning to travel,” said Clotilde Enel-Rehel, general manager for Commercial Aviation and Network Services for Collins Aerospace.

Ms. Clotilde Enel-Rehel added that the data and analytics generated by eCB will also enable airlines to make informed decisions to better support their strategic and tactical planning.

Collins Aerospace Systems, a unit of Raytheon Technologies Corp. is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.

The company has the extensive capabilities, comprehensive portfolio and broad expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide.

With 1,95,000 employees and four industry-leading businesses ― Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense ― the company delivers solutions that push the boundaries in avionics, cybersecurity, directed energy, electric propulsion, hypersonics, and quantum physics.

The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

Supporting NASA

Meanwhile, in another development the Collins Aerospace has become an anchor tenant at Houston Spaceport, the “world’s first truly urban commercial spaceport.”

Collins Aerospace executives joined city and spaceport officials on Monday (June 7) to ceremonially break ground on its new 8-acre (3.2 hectares), approximately 120,000-square-foot (11,150 square meters) campus located at Ellington Airport.

“Today we are once again standing before you and the rest of the world to fortify our position as the Space City,” said Houston Mayor Sylvester Turner, addressing an invited audience at the Lone Star Flight Museum, where the ground-breaking was held.

“I am pleased to announce that Collins Aerospace has joined the Houston Spaceport family.”

The new Collins Aerospace campus at Houston Spaceport will replace the company’s current offices near NASA’s Johnson Space Center, which has reached capacity. The facility will continue to be part of the company’s Mission Systems business, providing life support systems for NASA’s spacesuits now in use aboard the International Space Station and for the agency’s Orion crew spacecraft on future Artemis missions to the moon.

The new location will also host Houston’s first incubator supporting spaceflight, with a 10,000-square-foot (930 square meters) area set aside for start-ups and universities to collaborate on solving space technology challenges, including robotics, medicine and additive manufacturing.

As an anchor tenant of the spaceport, Collins will receive up to $25.6 million in financing from Houston Airports for capital improvements. The amount will be reimbursed by the company.


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